CANCELLATION POLICY
All cancellation fees held by Off the Beaten Trail are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and Off the Beaten Trail shall come into existence until Off the Beaten Trail receives full payment and issues a confirmation invoice. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in entirety.

CANCELLATION FEES & CHARGES
Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received.
12.1. CANCELLATION POLICY OF DAY TOURS
Cancellations that will be placed at least 7 days prior departure offers 100% refund of the down/full payment.
For cancellations within 3- 6 days prior departure a 70% of the total cost of the tour is charged as cancellation fees.
No refund in case of cancellation 3 days prior to your booking date , non show, not arrive on time on the meeting point, or non complete route on client’s request.
In case of cancellation due to weather conditions, your excursion will be rescheduled or your payment will be fully refunded.

12.2. CANCELATION OF MULTI-DAY TOURS
More than 30 days’ notice , 90% refund.

Less than 30 days’ notice, 50% refund.

Less than 7 days’ notice, no refund.

TRAVEL INSURANCE
4.1. As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world. This is more relevant during COVID-19 times like now.
WEATHER AND CONDITIONS
5.1. All adventure trips and outdoor activities are dependent on weather and general conditions. Off the beaten Trail reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
5.3. Off the Beaten Trail can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Off the Beaten Trail’s control. Off the Beaten Trail acts in good faith and cannot be held responsible for defaults or delays of organizations as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.

CLOTHING
6.1. Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. In such cases, full cancellation charges apply.
LUGGAGE
7.1. Please note that Adventures.com cannot be held responsible for damaged luggage if it is taken on the tour. Luggage storage can be bought as an optional extra if the customer would like to securely store their luggage while on the multi-day adventures.
ASSUMED RISK & OUTDOOR ACTIVITIES
8.1. Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Off the Beaten Trail or its partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Off the Beaten Trail or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.
8.2. Our guides reserve the right to refuse participation to any customer who they believe will not be able to complete the tour because of their physical condition, injury or illness. In such cases, full cancellation charges apply.

8.3. We reserve the right to refuse participation to clients that are being physically or verbally abusive, or if they pose a threat to staff members or fellow travelers in any other way. In such cases, full cancellation charges apply.

ALCOHOL AND DRUGS
9.1. We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.
REVIEWS & FEEDBACK
10.1. Off the Beaten Trail welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.
TERMS OF PAYMENT
11.1. Off the Beaten Trail accepts Visa and Mastercard . Purchases made via credit/debit card will go through 3D Secure. Off the Beaten Trail requires 50% the full amount at the time of booking.

This Privacy Statement version was last updated on the 01/01/2023.